Lead Technical Support / Cybersecurity Specialist

  Job Title: Lead Technical Support/Cybersecurity Specialist

Division:  Operations

CPI Code:   418           

Salary Schedule:  Administrative Grade O

Eff Date:  2/24/25

FSLA:Exempt

Reports to:  Director of Technology

Supervises:  N/A

Work Days:  240 days

Qualifications:  

1. High school diploma.

2. Technical school and/or college degree in computer management and system operation, preferred

3. CompTIA Security+ Certification required

4. NOTE:  Safety sensitive job class:  subject to random alcohol or controlled substance testing.

Performance Duties & Responsibilities:

• Serve as team lead and point of contact for Technology Support Specialists

• Provide additional depth to the Network Engineering discipline

• Advise the Director of Technology of any trends found in recurring technology issues at the school

• Serves as point of contact for vendors working on-site at a school

• Configure, install, service, and repair computers, networking equipment and software.

• Assist the Director of Technology in the review, selection and purchase of computers, networking equipment, software and related technology

• Configure and install user applications/software and customize desktop and/or network settings to accommodate user needs.

• Assist in supporting hardware and software needs for the district, working with other technology support staff members or project teams as needed.

• Monitors all installed systems and infrastructure for security events.

• Proactively ensure the highest levels of systems and infrastructure availability by addressing security concerns before they become issues.

• Isolates, defines, and corrects network, software, and user security issues.

• Provides security guidance and support to personnel as directed.

• Provides periodic executive summaries of District’s security posture to the Director of Technology.

• Coordinates with Systems and Network teams to ensure vulnerabilities are identified and addressed.

• Competent in security roles of firewall and filtering appliances and how to use logs for investigative purposes.

• Demonstrates the ability to troubleshoot complex security issues in a timely manner and report findings to the Network Engineer.

• Liaise with vendors and other IT personnel for problem resolution.

• Works alongside the Director of Technology and Network Engineers to create strategic plans and goals for future growth and technology usage outlook plans.

• Perform other duties as assigned by the Director of Technology. 

Other Functions: 

Daily attendance and punctuality are required to ensure the goals of the work unit are met.

Working Environment:

The usual and customary methods of performing the job's functions require the following physical demands: 

Lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, crouching, and/or crawling. Generally, the job requires 65% sitting, 25% walking/standing and 10% lifting/carrying.

Evaluation:  Supervisor Evaluation annually

The Troup County School System provides equal employment opportunities to all employees and applicants, prohibiting discrimination or harassment based on any protected characteristic under applicable federal, state, or local laws.